Privacy Statement

GDPR - Your Information Matters

On May 25th 2018, the current law designed to safeguard your personal information changed. The existing Data Protection Act is being replaced by the EU General Data Protection Regulation (GDPR), which sets out some new rules that we need to let you know about.

Your Personal Data – What is it?

From May 25th 2018, your personal data is defined as any piece of information that allows you, as an individual, to be identified. This may include your name, your address, contact telephone or email contacts.

Who are we?

James White is the Data Controller for Pristine Plastering, and they are ultimately responsible for the information we record and the purpose it is used.

How do we process your personal information?

Pristine Plastering complies with the obligations set out under GDPR. We do this by; keeping your personal information up to date, collecting only the strictly necessary information, and managing the secure destruction of personal data when it’s no longer required.

We use your personal information in the following ways:

1. Providing you with an estimate or quote either online or in-person
2. For payments, invoices and accounts processing
3. Keeping you updated on changes to your appointment via telephone, email or SMS

What’s the legal basis for handling my information?

1. Processing your information is necessary for us to complete a sales transaction which covers booking an appointment, completing your work and paying for your project.
2. Our legal obligations to protect you and us include:

• Providing written estimates and quotes of work for compliance of our Indemnity Insurance. Failure to do so will result in the void/termination of our cover to protect you
• Handling of your information by our accounts team to process any payments or seek recovery of any balances owed

Your data and third parties

We handle your personal information carefully and limit the parties and the information they can view. When you enquire about our services, your data will be available to limited parties as follows:

• Our website agency, Next Trick Ltd, is responsible for managing our website, quote, and lead generation forms. Access to your information is limited to instances where technical issues occur
• Our accountants, K&K Business Ltd, is responsible for the day to day bookkeeping and accounting. Access to your information is limited to instances where invoices for work are raised.

How long do you keep my information?

We keep your personal information for no longer than is necessary, for seven years. This is required to; maintain the warranty of any products we use, comply with our insurances in the event of any legal claims or complaints made against us, and process our financial accounts.

Your rights to your information

Under GDPR, you have rights when it comes to allowing us to process your personal information; these include:

• The right to request a copy of all the information that we hold about you
• The right to request we correct any inaccurate or out of date information about you
• The right to stop us from processing your data for things such as promotional marketing and appointment reminders.
• Where there is a dispute in our accuracy or handling of your information, request we restrict any further processing
• The right to object to us processing your data where applicable, outside of the requirements for us to undertake our work
• The right to complain with the Information Commissioner’s Office

If we need to use your data for another purpose

This privacy notice covers the items set out in section 3; if we wish to use your personal information for another purpose, we will provide a new privacy notice which will explain how we will use your data. Your consent will be required before using your information in a new way or for a new purpose.

Consenting to your information being processed by us

You consent to us processing your personal information during your booking (also known legally as ‘Invitation to treat’). We are required to capture your personal information to book your appointment.

You consent to your payment information being processed by us at the point of sale to complete your financial transaction.

You will be prompted to select your communication preferences on your client consultation form, including appointment updates, our latest offers, and new product launches.

If you’re unhappy with how we’re processing your information

To report any queries or complaints, including the right to exercise your rights, you should contact the data controller, James White, at Office 10, Level 4 Easthampstead Works, Town Square, Bracknell, Berkshire RG12 1BH.

You may choose to refer your query to the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.